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Yes, Docusign eSignature is a valid, legally recognised simple electronic signature under eIDAS in Europe. Docusign offers products that meet all standards of eIDAS in Europe and the UK (i.e. Simple Electronic Signatures, Advanced Electronic Signatures and Qualified Electronic Signatures). Learn more about Docusign legality here.

To make changes to your plan or account, including upgrades, billing, downgrades and cancellations, go to Docusign Support. Find out how to downgrade or close your account.

No, recipients of your agreements do not need an account to sign with Docusign. Your agreement will be sent by email from dse@docusign.net. Recipients can review the document, adopt a signature and complete the signing process without having a Docusign account.

Find out more about data protection policies and security commitments in place.

An ‘Envelope’ is an electronic record containing one or more documents uploaded to the Docusign eSignature service for signature processing, and the unit by which usage allowances with Docusign eSignature plans are measured. An Envelope can have one or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelope contains, it still counts only once towards your eSignature plan’s Envelope allowance once it is sent out for signature.

Yes, your subscription will automatically renew each month for monthly plans, and each year for annual plans.

The number of envelopes you can send for signature depends on your plan type.

eSignature Personal Our eSignature Personal Plan includes five (5) envelopes every month. Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight prior to completion without having it count towards the plan allowance. Should you need more than five (5) envelopes per month, you can upgrade to a Standard or Business Pro plan that offers more envelopes and greater flexibility to customise your plan based on your needs.

eSignature Standard and Business Pro We believe that send volume (i.e. number of envelopes sent for signature) should not be a deciding factor in selecting your eSignature provider, and we understand that you may not know how many envelopes you’ll need to send for signature in your first year with Docusign. Based on historical usage of our existing customer base, we know that 100 envelopes per user per year far exceeds the needs of most customers. Therefore, Standard and Business Pro annual plans include an allowance of up to 100 sent envelopes per user per year. Monthly plans include an allowance of up to 10 sent envelopes per user per month. Once an envelope is sent, it will count towards this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight before completion without having it count towards the plan allowance. The number of envelopes sent for signature using PowerForms will also count towards this allowance. Should you need more envelopes than the allowance on your plan, you can purchase additional envelopes by logging in to your account and going to the Plans and Billing section of the Settings tab. There, you can purchase and start sending additional envelopes immediately. If you have any questions, our sales team can also advise you on the best plan to meet your needs.

Send volume is subject to our Reasonable Use Policy. We may prevent you from sending new envelopes if your send volume exceeds Reasonable Use. If this happens, please contact our sales team on +1 (877) 720-2040.

Enhanced Plans Enhanced Plans can be customised to reflect your specific needs. As a result, envelope limits vary based on the terms of your plan. If you have questions, please contact our sales team on +1 (877) 720 2040.

Yes, for annual subscription plans purchased on Docusign.com (Personal, Standard, Business Pro, IAM Starter, IAM Standard, IAM Professional, Real Estate Starter, Real Estate and REALTORS®) we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.^§