Agreements made effortless

Yes, Docusign eSignature is a valid, legally recognised simple electronic signature under eIDAS in Europe. Docusign offers products that meet all standards of eIDAS in Europe and the UK (i.e. Simple Electronic Signatures, Advanced Electronic Signatures and Qualified Electronic Signatures). Learn more about Docusign legality here.

Intelligent Agreement Management (IAM) applications include more functionality than eSignature plans and provide an opportunity for eSignature customers to upgrade and enhance their current set of capabilities. With IAM, you can customise workflows with modular capabilities with Docusign Maestro. IAM enables you to centrally store, manage and analyse signed agreements with Docusign Navigator, a smart repository powered by Docusign Artificial Intelligence (AI). IAM applications include IAM for Sales and IAM for Customer Experience, which are structured to meet end-to-end agreement needs for lines of business. The IAM Core application has multiple plans – Standard, Professional and Enterprise – available for all audiences, which are structured to solve the end-to-end agreement needs of organisations of all sizes and specialities.

An ‘Envelope’ is an electronic record containing one or more documents uploaded to the Docusign eSignature service for signature processing, and the unit by which usage allowances with Docusign eSignature plans are measured. An Envelope can have one or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelope contains, it still counts only once towards your eSignature plan’s Envelope allowance once it is sent out for signature.

Add-ons can be purchased with a plan or after you’ve already purchased a plan. They cannot be purchased without a base plan.

Add-ons have different costs and pricing models All add-ons can be purchased with your subscription; some will have recurring charges, while others operate on a pay-as-you-go model. If you already have a subscription, add-ons can be purchased by going to your Account > Settings > Plan and Billing > Add-ons. You can also purchase add-ons during the checkout process, but not all add-ons are available there

The number of envelopes you can send for signature depends on your plan type.

eSignature Personal Our eSignature Personal Plan includes five (5) Envelopes every month. Once an Envelope is sent, it will count toward this allowance whether or not the Envelope is signed or completed. Should you need more than five (5) Envelopes per month, you can upgrade to an eSignature Standard or Business Pro plan.

eSignature Standard and Business Pro Our eSignature Standard and Business Pro annual plans include an Envelope allowance of up to 100 Envelopes per user per year, with options for monthly plans that include an allowance of up to 10 Envelopes per user per month. Once an Envelope is sent, it will count toward this allowance whether or not the Envelope is signed or completed. The number of Envelopes sent for signature using PowerForms will also count toward this allowance. 

If your Envelope usage exceeds your plan allowance, each Envelope used in excess is considered an “additional” Envelope that will be billed in a “Pay-As-You-Go” manner, where Docusign will charge a set, per-envelope rate. This ensures you can continue using your Docusign eSignature service without interruption to your business. To increase your subscription allowance you can pre-purchase envelopes on the Plans & Billing page of your account. This allows you to plan ahead and save more as your business grows.

For the most current information on your Envelope management options please see here. Docusign may run promotional discounts, from time to time, that will be offered through email notifications.

Enhanced Plans Plans can be customized to reflect your specific needs. As a result, Envelope limits vary based on the terms of your plan. If you have questions, please contact our Sales team.

To make changes to your plan or account, including upgrades, billing, downgrades and cancellations, go to Docusign Support. Find out how to downgrade or close your account.

Yes, your subscription will automatically renew each month for monthly plans, and each year for annual plans.

Learn more about data protection policies and security commitments in place.

Yes, for annual subscription plans purchased on Docusign.com (Personal, Standard, Business Pro, IAM Starter, IAM Standard, IAM Professional, Real Estate Starter, Real Estate and REALTORS®) we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.^§