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Docusign Developer plans and pricing FAQs

Do I need a developer plan to develop apps using Docusign APIs?

No, you only need a free developer account. Developer accounts operate in a Docusign non-production (demo) environment. They have most enterprise features enabled by default and don’t expire. You can develop as many apps as you want with your developer account. Envelopes sent through your developer account are not valid for legal purposes. Valid envelopes can only be issued in our live production environment. You’ll need to purchase a plan that allows Docusign API access and promote your app to production through our go-live process.

How do I start developing apps?

1. Open your free developer account. 2. Check out our Get Started page. We also have Quickstart: a downloadable personalized Docusign project containing sample code for all our most common API scenarios in the programming language of your choice. This page also points you to all the concepts you need to understand so you can develop with our APIs: • Platform 101: Learn about features of the Docusign development platform. • Docusign objects: Explore the Docusign object hierarchy. • Build a Docusign integration: Create an app in your developer account and choose configuration options. • Authenticate: Learn how to issue authenticated requests to our secure API servers. • Webhooks: Discover Docusign Connect, our webhook notification service that eliminates the need for polling. • Go-live: Promote your app in our production environment. You may be interested in some of the tools we provide to help build your apps: • Quickstart lets you start coding in minutes (we give you code that works). • SDKs are offered in the most common programming languages. • Sample apps demonstrate Docusign features for common industry scenarios. • Postman collections allow you to execute requests against our APIs. • API explorer is built into our reference guides. View our tools page for more information.

How are developer plans different from standard eSignature plans?

Developer plans are specifically intended for developers and are priced based on API features as well as the volume of envelopes that can be sent through API calls. You only need a developer plan when you are ready to migrate your integration to the Docusign production environment. Our eSignature plans are designed for use with and through the Docusign web app, Docusign- built integrations, and partner-built integrations. Developer plans come with API access, and are designed for organizations that plan to send envelopes through API calls as well.

How can I monitor my envelope usage on my developer plan?

Check your account settings to find the number of envelopes you’ve sent as well as your billing details.

How can I get support?

We offer a number of options for developers: • Check out our developer center documentation for all the details of any API call you need. • We maintain an active presence on stack overflow. Docusign experts and members of the Docusign developer community are ready to answer your questions. • In our developer support FAQ, we answer many of the most commonly encountered issues in our API development. • Check out our support page to open a support case if you’re working in a developer account or have purchased a plan.

How many envelopes can I send for signatures each month or year?

The number of envelopes you can send for signature depends on your plan type.

eSignature Personal Our eSignature Personal Plan includes five (5) envelopes every month. Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight prior to completion without having it count toward the plan allowance. Should you need more than five (5) envelopes per month, you can upgrade to a Standard or Business Pro plan that offers more envelopes and greater flexibility to customize your plan based on your needs.

eSignature Standard and Business Pro We believe that send volume (i.e., number of envelopes sent for signature) should not be a deciding factor in selecting your eSignature provider, and we understand that you may not know how many envelopes you’ll need to send for signature in your first year with Docusign. Based on historical usage of our existing customer base, we know that 100 envelopes per user per year far exceeds the needs of most customers. Therefore, Standard and Business Pro annual plans include an allowance of up to 100 sent envelopes per user per year. Monthly plans include an allowance of up to 10 sent envelopes per user per month. Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight before completion without having it count toward the plan allowance. The number of envelopes sent for signature using PowerForms will also count toward this allowance. Should you need more envelopes than the allowance on your plan, you can purchase additional envelopes by logging in to your account and going to the Plans and Billing section of the Settings tab. There, you can purchase and start sending additional envelopes immediately. If you have any questions, our sales team can also help consult on the best plan to meet your needs.

Send volume is subject to our Reasonable Use Policy. We may prevent you from sending new envelopes if your send volume exceeds Reasonable Use. If this happens, please contact our sales team at +886277053121.

  • All Docusign plans and offerings provide the highest levels of security, availability and compliance: Docusign is ISO 27001:2013, SSAE 16, SOC 1 type 2, and SOC 2 type 2 certified and tested internationally across the entire company and its five data centers. Docusign provides 99.99%+ availability, processing 3,000+ blob transactions/second, 3,000+ HTTP requests/second and more than 950,000 transactions/day. All plans also include full compliance with tamper-sealed documents, audit trail, certification of completion and electronic record disclosure.

  • The 30-day refund option may only be used once per customer. When you sign up for a Docusign eSignature subscription plan, you must agree to the Terms & Conditions and Privacy Notice for use of the Docusign service. We only process cancellations and refunds according to the terms specified in the Terms & Conditions.