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To make changes to your plan or account, including upgrades, billing, downgrades, and cancellations, go to Docusign Support. Find out how to downgrade or close your account.

No, recipients of your agreements do not need an account to sign with Docusign. Your agreement will be sent by email from dse@docusign.net. Recipients can review the document, adopt a signature, and complete the signing process without having a Docusign account.

Find out more about data protection policies and security commitments in place.

An ‘Envelope’ is an electronic record containing one or more documents uploaded to the Docusign eSignature service for signature processing, and the unit by which usage allowances with Docusign eSignature plans are measured. An Envelope can have one or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelope contains, it still counts only once towards your eSignature plan’s Envelope allowance once it is sent out for signature.

Yes, your subscription will automatically renew each month for monthly plans, and each year for annual plans.

The number of envelopes you can send for signature depends on your plan type. Starter Our eSignature Personal Plan includes five (5) envelopes every month. Once an envelope is sent, it will count toward this allowance whether or not the envelope is signed or completed. You will be able to correct an envelope in flight prior to completion without having it count toward the plan allowance.

REALTORS® Our Docusign for REALTORS® Plan does not have a hard usage cap, but send volume is subject to our Reasonable Use Policy. We may prevent you from sending new envelopes if your send volume exceeds Reasonable Use. If this happens, please contact our sales team at 1 (888) 660-9670.

Send volume is subject to our Reasonable Use Policy. We may prevent you from sending new envelopes if your send volume exceeds Reasonable Use. If this happens, please contact our sales team at 1 (888) 660-9670.

Enhanced Real Estate Plans Enhanced Real Estate Plans can be customized to reflect your specific needs. As a result, envelope limits vary based on the terms of your plan. If you have questions, please contact our sales team at 1 (877) 720-2040.

Yes, for annual subscription plans purchased on Docusign.com (Personal, Standard, Business Pro, IAM Starter, IAM Standard, IAM Professional, Real Estate Starter, Real Estate, and REALTORS®) we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.^§

Yes, if you are on a Starter, Real Estate, REALTORS® or an Enhanced Real Estate Brokerage Plan, you can access your state and local association forms directly within Docusign eSignature. Docusign maintains the most up-to-date state and local association form libraries. These forms are available based on membership identification and are optimized with pre-placed fields and auto-fill capabilities to quickly prepare documents for signature. Real estate forms is available in the U.S. only, not in all states.