Choose your plan

Canceling is easy. To cancel a pricing plan, follow the downgrade plan or close account instructions. You can also upgrade or downgrade to a different plan anytime. To update your plan, follow the change plan instructions.

No, recipients of your documents do not need an account to sign with Docusign. Your document will be sent by email from dse@docusign.net and recipients can review the document, adopt a signature and complete the signing process without having a Docusign account.

For information about data protection, visit our data protection page. For information about security, visit our security attachment page.

An envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents, and one signer or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelope contains, it still counts only once towards your eSignature plan’s envelope allowance once it is sent out to be signed.

Yes, your subscription will automatically be renewed each month for monthly plans and each year for annual plans until you let us know that you'd like to change your plan or cancel your account.

The number of Envelopes you can send for signatures depends on your plan.

eSignature Personal

Our eSignature Personal plan includes five (5) Envelopes every month. Once an Envelope is sent, it will count towards this allowance whether or not the Envelope is signed or completed. Should you need more than five (5) Envelopes per month, you can upgrade to an eSignature Standard or Business Pro plan.

eSignature Standard and Business Pro

Our eSignature Standard and Business Pro annual plans include an Envelope allowance of up to 100 Envelopes per user per year, with options for monthly plans that include an allowance of up to 10 Envelopes per user per month. Once an Envelope is sent, it will count towards this allowance whether or not the Envelope is signed or completed. The number of Envelopes sent for signature using PowerForms or Bulk Send will also count towards this allowance. 

If your Envelope usage exceeds your plan allowance, each Envelope used in excess is considered an 'additional' Envelope that will be billed in a 'Pay-As-You-Go' manner, where Docusign will charge a set, per-envelope fee. This ensures you can continue using your Docusign eSignature service without interruption to your business. To increase your subscription allowance, you can pre-purchase envelopes on the Plans & Billing page of your account. This allows you to plan ahead and save more as your business grows.

For the most current information on your Envelope management options, please see here. Docusign may run promotional discounts from time to time, which will be offered through email notifications. 

Enhanced plans

Plans can be customised to reflect your specific needs. As a result, Envelope limits vary based on the terms of your plan. If you have any questions, please contact our Sales team.

Yes, for annual subscription plans purchased on Docusign.com (Personal, REALTORS®, Real Estate, Standard and Business Pro), we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.^§